Reviews (589)
Overall rating
3.9
March 2, 2026
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Kakushin
Canada
Over 2 years using the app
ShipStation replied
March 5, 2026
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.