Reviews (1,139)
Te lo digo asi de simple: No la uses, es una mierda y estafa. No me gusto la inferfaz asi que hice la prueba gratuita nomas y despues la desinstale. Un mes despues me llegaron cargos extra y me descontaron 29 aprox, por literalmente nada. Encontrar la forma de comunicarme con el soporte fue muy dificil y cuando finalmente lo logre bueno... te lo sintetizo: 1) Le interaron hechar la culpa a Shopify. 2) Me dijeron que sus politicas son muy indulgentes y los reembolsos solo los dan dentro de los 5 dias habiles (Nota: Habian pasado 12). 3) Me dijeron que 0 productos vinculados era = Gratis por mi plan, cosa que no es real. Entre otras cosas.
No me creo que no haya mejores opciones. Esta intenten evitarla.
Hi Carlos,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop.
I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier.
For full transparency, I also included documentation in the email explaining this structure:
https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together.
We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you.
— Darlene
Zendrop Customer Experience Team