Easify Custom Product Options
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Reviews (2,788)
We had a very disappointing experience with Easify.
We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead.
To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy.
Despite this, they made changes directly to our live production theme.
Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page.
From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.
Dear customer,
Thank you for being a loyal merchant across multiple stores, that trust means a great deal to us, and we're truly sorry about what happened with this store - Les Échiquiers du Roi ™.
We understand how serious the impact was: your live store was affected, your personalization button was broken. This is not the standard we hold ourselves to, and we take full responsibility.
The moment you reported this to our team, we fixed it immediately and we’re glad you confirmed everything was resolved. We know that doesn’t erase the frustration of having your live store impacted in the first place, and we understand an apology only goes so far.
That said, if there is anything else on your mind or any lingering concern you’d like to talk through, we’d genuinely welcome the chance to connect. We’re always here.
Best wishes,
Easify team
