Zapiet ‑ Pickup + Delivery
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Reviews (1,688)
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
