Whatomation‑Order Notification

I first installed the free version it was all fine, later to activate abandoned cart recovery I opted for Basic using their Whatsapp API but its a complete failure but to give it another try I switched to standard paying $15 it was all fine but all of a sudden the messages stopped going out when I checked with them they were trying to fix it but the wait TAT is too much and it just puts the business at risk.