Reviews (494)
Hi, I had installed your app but it didn’t work as expected for my store, so I uninstalled it shortly after.
However, I’ve been charged for this billing cycle. I kindly request a refund for this charge as the app was not in use.
Looking forward to your support.
Thank you.
Summary: The charge has not yet been credited to our account; the refund will be initiated as soon as it is received
Hi,
Thank you for sharing your feedback, and we’re really sorry for the inconvenience caused.
We came across your review regarding the refund request.
Since the charge was processed recently, the amount has not yet been credited to our account. Due to this, the refund has not yet been initiated. As soon as we receive the amount, we will immediately initiate and process the refund without any delay.
We truly appreciate your patience and understanding.
If you have any questions or need further assistance, please feel free to reach out to us at support@helixo.com - we’re always here to help.
Kind regards,
Athira
Customer Support Lead, Helixo
