Subi Subscriptions App

Very disappointing experience.

Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi.

Then, months later, our account was suddenly suspended with no proper warning because we sell wine.

This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate.

If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.

REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.