UpPromote Affiliate Marketing
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Reviews (3,403)
We were overcharged for a more expensive version than we signed up for.
Update: Changing from one star to 3 because we received a full refund and great customer service after posting the original review.
We take concerns like this very seriously, so I personally reviewed your subscription history via Shopify.
From the records, you started a yearly Growth plan trial on March 12. After the 14-day trial period ended, the subscription was automatically charged, which is the standard billing behavior on Shopify for any trial-based plan. There is no record showing that your plan was changed or upgraded beyond what was originally selected.
That said, you're eligible for a refund. We have sent you an email regarding this. We hope you can check it so we can proceed further.
Cheers!
