Easify Custom Product Options

Dear boss of Sunny Mill,

We're sorry to hear that this was your experience.

After reviewing our conversation history, we can see that our team responded immediately when you contacted us and tried to help with your setup before your product launch. We requested access to your store, checked the configuration on your behalf, and assisted with setting up the options as quickly as possible.

That said, looking back, it seems there was a mismatch in expectations and communication during the setup process. While our team was focusing on troubleshooting why the option set could not be assigned and displayed as expected, which understandably led to frustration on your side.

For that, we sincerely apologize.

We genuinely wanted to help get everything working before your launch, and we're sorry that we fell short of providing the experience you expected. We appreciate your feedback, as it helps us improve both our product and the way we communicate with merchants in time-sensitive situations.

Thank you for giving our app a try, and we wish you all the best with your store.

Best wishes,
Easify team