Frequently Bought Together FT

Hi Phera Lab Store admin,

I sincerely apologize for any inconvenience you may have experienced.

I’d like to take a moment to clarify your concern. Upon review, I can see that your account was in the billing cycle of April 23, 2026 – May 23, 2026, during which charge was applied.

Although the app was removed on April 26 during this billing period, the charge remains valid as it was generated at the start of the billing cycle.

In line with Shopify’s policy, charges for recurring app fees begin once the app is approved and continue at the start of each billing cycle. This means that even if an app is uninstalled shortly after installation, a charge may still appear due to the billing timing. Uninstalling the app prevents future charges, but it does not cancel any charges that have already been applied to the current billing cycle.

We strictly follow Shopify’s billing policies, and you can find more details here:
https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges

We sent you multiple emails but still have not received any reply. Kindly reply to us at support@fether.app for further assistance.

Thank you for your understanding, and I look forward to hearing from you.

Best regards,
Julie
Fether Support team