Reviews (667)
Overall rating
4.2
May 10, 2026
No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!
Salt Water Sandals Canada
Canada
Over 2 years using the app
ShipStation replied
May 11, 2026
We are so sorry and this is absolutely not the experience you should have had. We want to make it right immediately. We are escalating this now to ensure the right person reaches out to you as soon as possible. Please keep an eye on your inbox. We are on it.
