Easify Custom Product Options

Dear Slightly Off Brands team,

We're very sorry to hear about your experience and the impact this had on your orders.

After reviewing your case, we found that the issue was related to the Quick Add functionality in your theme. Orders placed through the Quick Add flow were bypassing the standard product page flow where the option data is normally collected and attached to the order, which resulted in the personalization details not being passed through as expected.

We understand that from your perspective, the most important thing is that the personalization information should have been captured correctly, and we're sorry that this issue affected real customer orders.

We're also sorry that we were unable to deliver the custom theme adjustment within the timeframe you expected. We understand how disappointing that was, especially when you were waiting for a resolution.

Feedback like yours helps us identify situations where theme-specific behavior can affect the app's functionality, and we've shared this internally so we can continue improving both our product and support process.

Thank you for giving Easify a try, and we sincerely wish you the best with your store moving forward.

Best wishes,
Easify team