Wheelify Spin Wheel Discount

Hi there,

We want to address your concerns directly and transparently.

After a careful review of your account, we can confirm the following: your store was on our Free plan and no invoice was ever issued to your store, and Shopify processed no charges from our app on your account. There is simply no payment on our side that could be refunded.

It's possible you may be recalling a different app installed during the same period. Our Customer Success Manager has emailed you to help look into this and, if it turns out a charge came from another source, point you toward the right party so you can recover those funds.

We're committed to making this right, but we need your help to do so. Please check your email — we're ready to assist.