Reviews (1,203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly design, customizable features, and seamless Shopify integration. The interactive "spin the wheel" feature is praised for boosting customer engagement and sales. Merchants appreciate the free plan and the quick, detailed support from the customer service team. The app's ability to increase conversion rates, set up coupon codes, and sync with Mailchimp is also noted. Merchants report feeling more organized and seeing an increase in sales and subscriber numbers. The live chat support is also commended for its speed and helpfulness.
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Customers spinning the wheel received discount codes that were not valid for use at checkout. Contacted Wheelify Customer Support and was told the issue would be addressed and fixed but still haven't heard anything from the team yet. Kind of disappointing since a customer is waiting for this fix. Will update this app accordingly once the issue gets addressed.
Thank you for raising your concern. We apologize for the inconvenience you faced. Your issue was fixed within 24 hours. Our customer support manager has sent you an email regarding this. Please respond to him and let us know if you require any further assistance.
Thanks,
CareCart Team
Don’t use
Edit: I appreciate you reaching out but I simply didn't receive the help I was looking for when I contacted support which occupied the remainder of my day. I was told that support could not physically do anything and I would need to pay someone to do it for me ... I was using the app to make more conversions and it would say my codes that were generated was invalid. LOTS of people tried the wheel but no one received a discount. If it's showing that no one used the app its because it did not work and unfortunately support could not assist me with fixing the issue. I've had the app for 27 days so far AS SHOWN BELOW. I did not uninstall it right away. Some other shopify apps are doing fine and their customer service has been great but this one is just super annoying!
We apologize for any inconvenience you faced. However, based on our records, we noticed that you did not use the app at all and uninstalled it right away. Our support team has also not been contacted. Our support manager has emailed you regarding this issue. Please respond so that we can resolve the issue and improve your app experience.
Easy and very usefull app.Getting a lot of new cystomers
We are super happy to know that the app is surpassing your expectations. All the best!
Great app very easy to navigate and Luis from customer support was extremely helpful. Highly recommend!
Great support from team member Arya! Very helpful!
Thank you so much for this feedback. We are glad that our team was able to help you. 🙂
Update: I update my rating due to the excellent attention of the support team, they approached me and solved the issue of inadequate charge, the app has actually worked very well for us and is excellent to use and intuitive for the user.
Update: Thank you so much for trusting us. We are always here for you.
We sincerely apologize for this technical error. Our customer support manager has already sent you an email in this regard. Please reply back so that we can resolve this for you asap. Thanks
I recently added Wheelify to my Shopify store, and it's been an absolute game-changer in making shopping more interactive and fun. Beyond the innovative "spin the wheel" feature, which has brilliantly boosted engagement and sales, I was incredibly impressed by the support team, especially Eva. Her assistance was nothing short of exceptional. Eva was not only responsive but also incredibly detailed in her guidance, ensuring I could maximize Wheelify’s potential with ease.
The setup process was straightforward, thanks to the user-friendly design of Wheelify and the outstanding support from their team. Eva's helpful tips and quick responses made what could have been a complex implementation process feel like a breeze. Her expertise not only helped me tailor Wheelify perfectly to my store’s theme but also significantly enhanced my confidence in using the app to its full capacity. For anyone considering Wheelify for their Shopify store, the app itself is a fantastic tool, and the support you'll receive, particularly from agents like Eva, makes it even more valuable.
This Review has made our Day. Thanks a lot for sharing these wonderful comments. 😇
About to start using the app now! Will tell you how it goes within next 30 days
Thank you very much for your feedback. Wishing you the best of luck with your conversions. The team is available 24/7 for you.
they are live support but faster than anz AI tools. friendly and supportive. the person who helped me was Daniel and he is a very nice guy and help you with all the problems. he has at least one solution for the problems.
This Review has made our day. Thank you so much. 🙏🏻
I had an issue with the Wheelify, but they helped me within 24 hours
Thank you for your review. Our technical team has resolved the concern in less than 24 hours. Please check your email as our support manager has contacted you. Thanks