Reviews (715)
Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.
Thank you for your feedback, and we sincerely apologise for the frustration this has caused.
Regarding the collaborator access, our team may have been unclear. Security is paramount, and you always have full control to approve only the specific permissions you feel comfortable with.
We're glad you enjoyed using our AI assistant, and we are using your feedback to ensure our human support team matches that speed and efficiency moving forward.
We have reached out directly via email to fast-track a fix for you today and would love the opportunity to make this right.
