Reviews (728)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and engagement through its review display and Google integration. They value its automated review collection for saving time and consistently gathering feedback. The app's customizable email templates and widgets help maintain brand consistency while showcasing products effectively. The support team is praised for being responsive and ensuring a smooth onboarding process.
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We are very happy with REVIEW.io! The support team is always fast and helpful, and they have been great at assisting us whenever needed. We are thrilled to see more and more reviews coming in. Highly recommend this platform for anyone looking to manage and boost their reviews.
I was helped by Maddox and my issue was fixed super fast. So efficient and helpful. Highly recommend!
Thanks for sharing your experience! We're glad Maddox could help out quickly and get things sorted for you.
Appreciate the recommendation, and we're here anytime you need us!
Let me just say, it is both smart and satisfying to have the Reviews app provide EXCELLENT customer service.
Thanks for the awesome feedback! We're thrilled to hear you’re enjoying both the app and our customer service.
Providing a smooth experience is what we’re all about - glad we could deliver that for you!
Doesn't appear any auto review emails are being sent, I've had to manually send them which isn't ideal. difficult to contact support just sent to question bank
edit - reply to question - Are you able to help me set this up? Getting in touch with CS seems impossible.
Hi there,
I'm sorry to hear about your frustrating experience with our product. Unfortunately, we are unable to find any communication between you and our support team, which makes it difficult for us to assist.
We have looked into your account and cannot see any automated integration set up which would explain why you would need to send invitations manually using our Quick invite.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
We have been using Reviews.Io for some time now. I have always found them extremely good to deal with. They are quick to reply to us and jump on a call to assist.
We're pleased to hear that you've had such a positive experience with REVIEWS.io.
It's great that our team has been quick to respond and available to jump on calls whenever you need support. We’re committed to providing excellent customer service and are glad to know that we've been able to assist you effectively.
We appreciate your continued trust in us!
Great product and amazing support service!
Simple functionality that is easy to use. Perhaps more importantly, the online support that is provided when issues occur is outstanding. A particular thank you to Leila for her support in helping us move our reviews over in a recent switch of eCommerce platform.
Thank you for the detailed review! We're so pleased to hear that the app's simplicity has been a great match for you.
It’s also wonderful to know that Leila’s support made your platform switch a smoother process - moving reviews can be tricky, but we’re glad that she was able to help make that transition easier.
We’re always here to assist with anything you need, and we appreciate your trust in us!
Easy to use, very helpful - support is super hands on
Thank you for the kind words!
We're really pleased that you find the app easy to navigate and that our team’s support has been helpful. We’re always here to keep things simple and effective for you!
We are very satisfied after completing the very simple onboarding and receiving support via chat when updating our plan. The service team was very efficient in their messages and were able to help us very quickly and reliably. We are looking forward to further cooperation. Thank you very much.
Great platform and the customer support is really at another level. Extremely fast responses to enquiries (thanks, Trilok!). This is the gold standard on how to engage with your clients.
We’re thrilled to hear that you’re enjoying the platform and that our support team, especially Trilok, has been able to assist you so quickly!
Providing top-notch customer service is something we take pride in, and it’s great to know we’re meeting that standard for you.
We appreciate your kind words and are always here to help whenever you need us!