Reviews (706)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly gather and display customer reviews, enhancing product credibility and customer trust. Key features include customizable widgets, automated review requests, and seamless integration with Google Seller Ratings. The app is praised for its ease of setup and reliable performance. Customer support is particularly noted for its responsiveness and effectiveness in assisting users.

September 16, 2024

Great reviews platform, highly recommended and their support is excellent and fast!

Geckota
United Kingdom
Over 2 years using the app
Reviews.io replied September 20, 2024

We appreciate that, thank you!

October 7, 2024

We have been using Reviews.Io for some time now. I have always found them extremely good to deal with. They are quick to reply to us and jump on a call to assist.

Noxen Poncho
New Zealand
Over 1 year using the app
September 13, 2024

SUCH a good app. We use almost all of the widgets from REVIEWS.io. They're great at showcasing our products. The service is always incredible.

Zipster
Netherlands
Almost 2 years using the app
Reviews.io replied September 20, 2024

Thank you! We take pride in our support team. Glad to hear you're a fan of our widgets.

August 6, 2024

Brilliant Customer Service - problem solved in a prompt and easy manner! Jodi CEO Prolong Lash

Prolong Lash™
Australia
Over 3 years using the app
Reviews.io replied August 19, 2024

Thank you, Jodi, for the fantastic 5-star review! We’re so pleased to hear that you had a brilliant customer service experience and that we could solve your problem quickly and easily.

Your satisfaction is incredibly important to us, and it’s great to know we met your expectations.

Thanks for choosing REVIEWS.io, and for your continued trust in our service!

August 27, 2024

Great support.

ChefEquipment.com
Canada
About 1 year using the app
Reviews.io replied September 20, 2024

Thank you!

August 21, 2024

Extremely helpful. Helped me every step of the way across 2 days worth of issues, as I got to grip with the software and integrations. The support was easy, simple, and extremely helpful - not mention very knowledge with what the issue.

Crusader AV
United Kingdom
About 1 year using the app
July 29, 2024

Reviews.io is a scam

Saturo
Austria
Almost 3 years using the app
Reviews.io replied August 19, 2024

We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business.

This has been a high priority for our developers and they have been working on this for you.
Our systems have been updated, however, Cloudflare is not updating.

Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side.

We are hoping Cloudflare updates as soon as possible.

As always, our team is available 20 hours each day 6 days a week to assist as best as they can.
Please let us know if we can assist with anything else in the meantime.

Again, we can only apologise for the delay on this issue.

Kind regards
Support
REVIEWS.io

August 28, 2024

Customer service from reviews has always been very quick and helpful which is great when you're trying to understand/use new features. Trilok and Jake especially have been wonderful!

Musashi
Australia
11 months using the app
Reviews.io replied September 20, 2024

We love to hear that! Thank you for your review.

September 26, 2024

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

Evie
Mexico
6 months using the app
Reviews.io replied September 30, 2024

I'm sorry to hear about your frustrating experience with our product and customer service.

We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.

Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription.

We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for.

If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.

Kind Regards,
REVIEWS.io Support Team

July 17, 2024

First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor

Huh?

HUH????

Poppy's Picnic
United Kingdom
Over 5 years using the app
Reviews.io replied August 14, 2024

I'm sorry to hear about your frustrations with the support you have received.

We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible.

We have investigated this for you and can see that our success team have been in touch and resolved your issue.

If there is anything we can help you with, please reach out as we are always around and happy to assist.

Kind regards
Support
REVIEWS.io