Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use, seamless integration, and customizable features. It's praised for its ability to collect numerous reviews, creating social proof that enhances customer trust and conversion rates. The integration with platforms like Klaviyo and Google, support for user-generated content, and quick, knowledgeable customer support are also appreciated. Merchants value its continuous development, time-saving features, and reasonable pricing. The ability to manage reviews across multiple platforms, add custom code, and display review images on themes are also highlighted features.

June 14, 2023

So far it has been a week since we have moved from JudgeMe to reviews.io and I say there is no turning back. Incredible customer services with quick responses, a ton of features not found elsewhere on the Shopify platform. We're using things from creating your own custom surveys, Klaviyo integration, company & product reviews, google review stars (which is fantastic!). Also there's full library of widgets that can be easily inserted throughout your theme, and for anyone on Shopify 2.0, you'll understand. Big shoutout to the whole team, we're looking forward on working with you folks, keep up the good work!

United States
8 days using the app
Reviews.io replied June 30, 2023

Wow, wow, wow! Thank you for being a REVIEWS.io new customer with such positive feedback! We look forward to you being a customer with us for many years to come and is fantastic to hear you are using the features mentioned, I have no doubt you will enjoy the solution and all the benefits of creating a great strategy around our platform features. The team really appreciates your fabulous feedback. Welcome to the REVIEWS.io family!

June 30, 2023

Top app and would recommend to anyone. What set's it apart from others is the continuous development and improvements, bringing new features to adapt to changing digital trends. The support is top class too, quick and responsive. Shout out to Adam who helped me with some custom code to enable review images to show on my theme, thanks!

Improvements for them to consider: 50 review invitations allowance for the basic plan isn't very many, especially when you factor in test sends being part of this. It would be nice to have maybe 80 or 100 allowance per month, since the next package up has an allowance of 500 per month but is a lot more money to commit as a small business. It would just help our costs grow more organically with sales, but I get for faster growth businesses the extra cost of the next package up wouldn't be a problem.

Overall, very good hence the 5 stars.

Pup & Kit
United Kingdom
29 days using the app
Reviews.io replied June 30, 2023

Thank you so much for your Review, we really appreciate you taking the time to leave us such a wonderful review and great content! Always great to hear our clients are loving our features as we are always looking to innovate and bring our clients the best tools to be able to grow their brand! We love our support team, so I'm very pleased to hear you do too! I've passed on your special mention to Adam, name drops are always great for our teams development! I've passed on your feedback to the relevant team members, we always take our clients views and feedback into consideration so again many thanks for giving your time to send across some great content!

January 5, 2023

Wow... customer service has been beyond incredible. Kai and Adam have been so helpful in my seemingly mundane, but driving me crazy, questions during the set up process of the app. After going through several reviews apps that didn't seem to hit the mark, I think I've finally found one that will go the distance! Excited to work together to get the best from our customers.

Hemp Gallery Australia Pty Ltd
7 months using the app
April 12, 2023

We have been using Reviews IO for a few months now. I love how user-friendly the platform is. It has made a massive difference for us by pushing all the reviews to our Walmart store. We use customer testimonials very often and being able to search and pull testimonials and create snippets super fast has been a huge time saver. We had a few snags while getting everything set up but the Reviews IO team was so very helpful and made sure everything was set up and functioning the way it should. Highly recommend this app.

Diamond MMA
United States
8 months using the app
July 21, 2023

I really like how easy it is to use this program as a whole. The design is clean, easy to understand, and simple to use, which I really like. The learning curve was not too steep, which made using the software very easy and simple for me. It's clear that the main goal of its creation was to help people understand it.

I can't end this review without mentioning how much help Leila gave me when I started working there. Her advice was very helpful.

Leila's deep knowledge of the software and her ability to explain it in a way that was easy to understand made the training process much easier for me.

Thank you, Leila, for making my time so much fun. You set a high standard for customer service.

Profusion Cosmetics
United States
About 17 hours using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing review, Leila is an incredible team member here at REVIEWS.io and we're so glad that she was able to help you. She and the rest of the team always set the bar as high as we can for our clients. If you ever need anything else, our team is always available for you!

August 25, 2023

We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future. ✨

United States
3 months using the app
Reviews.io replied August 29, 2023

Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io!

Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :)

Once again, thank you for your great feedback! Here's to the future ✨

September 7, 2023

I didn't know where to start with adding the widgets, spoke with Maddox from support and was able to assist. Maddox took over and installed the widgets on my website by adding the snippets into the back end. Thanks very much for all your support! We are now working on getting the reviews over from TrustPilot and other platforms so we are starting from where we left off with previous platforms.

Fit & Fly Sportswear
United Kingdom
Almost 2 years using the app
Reviews.io replied September 14, 2023

Wow, what an amazing review - thank you so much for your valued feedback. We're so happy to hear that Maddox provided great support, we always strive to assist our clients in any way we can. We're happy to have you here at REVIEWS.io, if you need anything else, please let us know!

June 22, 2023

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!

Shannan Bower Home
United States
5 months using the app
Reviews.io replied June 30, 2023

3! Apps, well we are so very pleased you came to us and that our fantastic support team were on hand to help you set up, we are biased of course but the support team really are great and always on hand to give the best possible service they can. I have passed your name drops onto Isaac and Jake as its always lovely to see the team hear the recognition for looking after our clients! We are always here to help and looking forward to seeing your journey with REVIEWS.io develop!

July 24, 2023

I've been using Reviews.io for my Shopify store for the past few months, and I'm absolutely loving it. The app is incredibly easy to use, and it's helped me collect hundreds of reviews from my customers. I love that I can customize the look and feel of the review widget to match my store's theme, and I also appreciate the fact that I can easily segment my audience and send targeted review requests.

The customer support at Reviews.io is also top-notch. I've had a few questions along the way, and they've always been quick to respond and help me out.

Overall, I highly recommend Reviews.io to anyone who wants to collect more reviews for their Shopify store. It's the best review app on the market, and it's definitely worth the investment.


Easy to use
Great customer support
Collects more reviews
Improves customer trust



Reviews.io is the best Shopify review app on the market. It's easy to use, customizable, and has great customer support. If you want to collect more reviews for your store, I highly recommend giving Reviews.io a try.

Old Sport Company
United States
6 days using the app
Reviews.io replied August 2, 2023

Wow! Thank you for the amazing feedback :) We really appreciate you taking the time to leave such a detailed review, the team love reading comments such as yours! The team is always available 24/7 to answer questions on anything we can help with and we'll do our best to keep providing that top-notch level of service :)

Once again, we really appreciate your recommendation and look forward to the things we can achieve together!

June 22, 2023

This app is the best Review app I have seen so far. It allows customers to review your products very detailed. I especially like the attributes you can create. With the sliding rating you can create a lot of social proof and also see what you have to improve and what is already great. In addition, the App has a great customer support. Adam has helped me a lot regarding my special wishes. Thanks to him I can display my reviews perfectly! Another great feature is the UGC Content. You can easily create good social proofs, which also might help you regarding your instagram account.

Its the best review app I have seen in the Shopify Appstore!

3 months using the app