Reviews (712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for collecting numerous product reviews, enhancing product credibility and customer trust. They value its easy setup, customizable widgets, and robust features like Google seller ratings and marketing platform integrations. The responsive customer support, accessible via live chat and email, is frequently praised for its efficiency.
Refine
-
By rating
We are happy with reviews.io
Once the automated reviews are set-up one can be sure that this topic is crossed of the list.
The support is swift and helpful. Have used them a lot and never had a bad experience.
Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually.
So we recommend using reviews.io.
Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful.
We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates.
Thanks again for recommending us—we’re here if you need anything!
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers.
We understand the importance of this issue and apologise for any inconvenience this has caused.
Our engineering team has been investigating, and a fix should be implemented soon.
We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime.
Kind regards
Support
REVIEWS.io
Very friendly and helpful!! Thank you
Glad we could help out! Thanks for your review.
Always Great service. A complete platform to handle everything review related. Everything is documented with clear steps on how to implement.
Thank you for your fantastic review! We’re thrilled to hear that you’ve had consistently great service and that you find our platform comprehensive for handling everything review-related. It’s wonderful to know that our documentation has been helpful and clear for implementation.
Your feedback means a lot to us, and we’re here to support you every step of the way. Thanks for choosing REVIEWS.io!
Great support.
Thank you for your feedback!
We're glad to hear you've had a great experience with our support. It's always our goal to provide quick and effective assistance, and we appreciate you taking the time to share your thoughts.
I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.
Thank you so much for the 5-star rating! We're thrilled to hear that you find our app incredibly useful!
We're also glad to hear that Adam was able to promptly resolve any issues you encountered & that you were pleased with his customer service.
Thank you for recommending us - your review means a lot to us!
I had an excellent experience with reviews.io! The support team is outstanding, especially Trilok, who provided exceptional assistance. Their service is top-notch, and they go above and beyond to help with any queries. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with REVIEWS.io.
It’s fantastic to know that Trilok and our support team could provide you with the exceptional assistance you deserve.
Your recommendation means the world to us. We’re here for you anytime—thanks again for the five stars!
Great Customer support. One of the best apps out there.
Wow, thank you for the fantastic review! We're absolutely thrilled that you love our app and had such a great experience with our customer support. Knowing that you find value in what we offer makes our day!
We’re here to keep supporting you every step of the way. Thanks again for choosing us—we’re excited to continue to develop our app & features to support clients like you!
Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.
We sincerely apologize for the negative experience you've had. We understand your frustration and want to assure you that we are fully aware of your issue and are actively working to resolve it. Your case has been escalated to our T3 Team since our latest update, and they are experts in handling such matters. They are carefully reviewing your situation to ensure a thorough resolution.
Rest assured, once we hear back from our team, we will promptly reach out to you with an update. Thank you for your patience and understanding. We value your feedback and are committed to improving our services.
Kind regards,
Support
REVIEWS.io
Great customisation options for widgets and excellent support. If your problem isn't covered in the support documentation, there is always someone on hand to help really quickly.
Thank you for the fantastic 5-star review! We’re delighted to hear that you’re enjoying our customization options for widgets and that our support team has been able to assist you quickly when needed.
Your satisfaction is our top priority, and it’s great to know that we’ve been able to meet your expectations. If you ever need further assistance, we’re always here to help!
Thanks again for your kind words and support.