Reviews (832)
After closing my Gelato account, I had two orders stuck as "open" in Shopify even though they were already delivered. Getting this resolved took quite some effort — Gelato no longer supports email inquiries and their chat only offers a bot with no human agent option.
In the end I managed to sort it out myself. Gelato is a nice platform and I can see why it works well for many sellers, but it turned out not to be the right fit for my workflow. The pricing is on the higher end, which I understand given the on-demand model, but combined with the limited support access it made it an easy decision to move on.
Hello,
Thank you for sharing your feedback about this matter.
As you have shared this feedback previously via different channels, we already contacted you via e-mail but we have not heard back yet.
Please get back to us via e-mail - we have shared some important details in the e-mail and we're there to support you further if anything remains unclear.
Best regards,
Andrzej
Gelato Support Team
