Reviews (670)
Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month.
You pay a fee to make your business get a poorer customer experience whilst making your job harder.
The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, as this is not the standard we hold ourselves to. Your ticket has been escalated and is in the hands of the right team to get this resolved. We'll also be following up internally on the status to make sure things are moving forward. We appreciate your patience and look forward to making this right.
