Reviews (563)
Terrible company. They advertise $29 a month and rack up hidden fees. Most of these "reviews" you see are THEM asking us to leave a good review. I was charged over $300 when it was advertised no hidden fees, no BS. i disputed them with my bank and reported them to shopify. BEWARE, they scam you and then tell you, you can't get a refund
Our Starter plan is $29/month, as advertised. Messaging usage is billed separately based on messages sent, with rates disclosed on our pricing page, during plan selection, and within the app.
In this case, the merchant enabled the Winback Flow, which automatically messages subscribers 90 days after they enter the flow. Because a large existing subscriber list had been imported, many subscribers reached that 90-day point around the same time. The enabled flow sent messages to those qualifying subscribers, resulting in the additional usage and charges.
These were not hidden fees or an increase to the $29 platform fee. They were messaging charges generated by an automation enabled on the account.
We understand the volume may have been unexpected and are reviewing additional safeguards around imported subscribers and high-volume automated sends.
We also want to clarify that while we ask customers to share their experience with TxtCart, we never require or ask customers to leave a positive review.
