Reviews (344)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective SMS marketing, noting significant improvements in abandoned checkout recovery and sales boosts. They praise its AI-driven customer engagement, easy setup, and seamless Shopify integration. The intuitive interface scales with business needs, supporting both basic and advanced marketing strategies. Additionally, the responsive customer support is frequently commended for its professionalism and efficiency in issue resolution.
Refine
-
By rating
This app has helped us increase our conversion rate easier and quicker than any other method...and it doesn't hurt that they have great customer service and are easy to work with.
Thank you so much! We're really happy to hear TxtCart has been such a game-changer for your conversion rates :D
We appreciate you and look forward to keeping things running smoothly for you!
TxtCard has been great with recovering a lot of my customers. The AI seems very realistic and the customers love taking the offer!
Thank you for your review!
I worked with Nina and Eshan on the onboarding team, and they were fantastic! They were incredibly responsive and worked closely with me to get the app implemented as quickly as possible. Since going live, we’ve recovered a significant number of abandoned carts, resulting in meaningful incremental revenue for our business. I definitely recommend TxtCart!
Nina and Eshan will be so happy to hear this! We'll make sure to pass along the kind words.
Getting you live as quickly as possible is the goal, and it's awesome to see it already paying off with recovered carts and revenue.
Reviews like this mean a lot to the team and we appreciate you taking the time to share your experience and for recommending TxtCart!
I rarely write long reviews, but TxtCart AI truly deserves it.
When I first signed up, I immediately ran into an issue — my country wasn’t listed during setup. I expected a long wait or a generic response… but their support team reacted instantly.
They stayed with me for almost three hours, answering every message calmly, professionally, and with genuine care. They didn’t just “fix” the issue — they went out of their way to create a solution for my specific situation and even gave me access so I could start using TextCart to scale my profits right away.
Honestly, I’m extremely impressed.
Their patience, their attitude, and their willingness to help in every detail made me feel like a valued customer, not just another ticket.
I’m very, very satisfied with this app and the team behind it.
Top-tier support, top-tier experience.
Wow, thank you for taking the time to share such detailed feedback! It's feedback like yours that motivates us to be better!
We're so glad our team could help resolve the country listing issue and get you up and running quickly. Three hours is a long time, and we really appreciate your patience while we worked through everything together. It's wonderful to hear that you felt genuinely cared for throughout the process; that's exactly what we aim for! :D
We're excited to be part of your journey to scale your business, and we're here whenever you need us.
Thank you for trusting TxtCart! <3
TxtCart has helped me recover a ton of abandoned checkouts, it really makes a difference! Super easy to use and set up, and the campaigns run smoothly. The team is also very responsive whenever I have questions. Definitely worth using if you want to turn missed sales into real orders.
Thank you so much for this amazing review! =D
We're thrilled to hear that TxtCart has helped you recover so many abandoned checkouts and turn them into real orders!
It's great to know the platform has been easy to use and that our team has been responsive when you've needed support. Reviews like yours make all our hard work worthwhile. :)
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin
Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced.
I'd also like to address some of these concerns:
Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon.
We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026).
Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature.
Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you!
Thank you for the great feedback!
Amazing customer support. I had a bit of trouble activating my toll-free number, but their support team was incredibly responsive and helpful from start to finish. They answered all of my questions clearly and walked me through the process step by step, making everything easy to understand. You can really tell they care about helping their users and resolving issues quickly. Overall, a great experience and excellent support. Highly recommend.
Thank you for your review!
Juan will be so happy to hear this! We'll make sure to pass your feedback along!
I received great customer support and fast reply times. I was able to fix a problem almost asap. Would highly recommend for friend!
Thanks so much for the awesome feedback! We're really glad we could help you get that sorted out quickly. We appreciate you recommending us!
Katie was an amazing help in getting me set up with TXTCart! I was reallt grateful with the support she provided - I'm looking forward to using this app, as the reviews are consistent with the service so far!
Thank you so much! We're glad to hear Katie took good care of you. Can't wait for you to see what TxtCart can do for your store!