Reviews (189)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.

August 22, 2024

Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that would've had me keep it. Like one app i have is charging $7.99 + Usage and i haven't deleted even when i don't use them and thus far i've ended up paying them hundreds in subscription and then thousands for usage when i do use them..but anything over $10/mo i pretty much delete or find different new comer app.

Snatchella™
United States
7 months using the app
TxtCart replied August 25, 2024

Glad to hear you value our customer support! look forward to continuing the relationship in the future :)

- TxtCart Team

October 2, 2024

Other companies require you to have a high level of marketing and tech knowledge to get their SMS marketing platform to work. TxtCart Just works! setting up my first campaign was a breeze and I have not looked back ever sense.

ThrowBakk Clothing
United States
About 1 month using the app
TxtCart replied October 3, 2024

Awesome to hear! Let us know how else we can improve. Look forward to continuing to work together.

- TxtCart Team

Edited October 3, 2024

Fast Response time. I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

Affinada
Canada
5 months using the app
TxtCart replied September 13, 2024

Glad you had a great experience with the app and our awesome support team!

- Rachel @ TxtCart

August 6, 2024

TxtCart has been incredible for us. Within the first 45 days we've been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers. Was skeptical to try them out, but have been impressed by functionality and the ease of use. Honestly like a money printer for us and looking forward to seeing how the rest of the year plays out! Definitely recommend.

Gamenetics
United States
About 2 months using the app
TxtCart replied August 7, 2024

Absolutely awesome results and partnership between TxtCart SMS Marketing and Gamenetics. Glad to see you're getting immense value and incremental revenue via our AI-powered texts. Look forward to continuing to power profitable conversations for the forseeable future!!

- Rachel @ TxtCart

September 20, 2024

10/10 Customer Service!

The App Didn't work out for me & my needs, So I un installed it, However I was charged for a subscription before I un-Installed the app, I have Txt Cart a quick call, and they were fast to issue a refund. Fantastic Customer Service. The app just didn't end up working out for me.

Reliable Fleet Service
United States
15 days using the app
TxtCart replied October 3, 2024

Greatly appreciate the kind words!

- Sara @ TxtCart

October 16, 2024

Great App wish it had more features.

Mygreenscape | Buy Plants Online
Canada
5 months using the app
TxtCart replied October 17, 2024

Thanks so much! Heard your feedback and we are working on a bunch of new exciting features to help make your store more sales!!

- Juan Head of Support

August 9, 2024

Incredibly easy to set up and get started. It does exactly what I needed and I started seeing results instantly. My SMS engagement went up and so did the sales from 2-way conversations. love it! Recommend to all shopify users if you want to boost engagement and revenue.

Simply Inked
United States
About 1 month using the app
TxtCart replied August 16, 2024

Appreciate the kind words and continued support! We look forward to generating your brands a ton of revenue and improved customer experiences with our conversational SMS products.

- TxtCart Team

October 2, 2024

It really helped conversions and the customer support is super helpful :D

Vulkan™
United States
12 months using the app
TxtCart replied October 9, 2024

Super glad to hear the sms cart recovery is cranking out those extra sales! Stay tuned for some new features dropping soon :)

- Rachel TxtCart

October 1, 2024

just started using it, email support is the best way to receive help, excited to see how this helps.

Azara
Australia
11 days using the app
TxtCart replied October 9, 2024

Greatly appreciate the feedback! Can't wait to hear how those results end up shaping up!

- Rachel @ TxtCart

July 25, 2024

The support staff are intelligent and exceptional. I needed some help with something and effortlessly got it sorted out. 3 quick emails later and my issue was resolved. No lengthy back and fourths.

Unplugged Project
South Africa
8 months using the app
TxtCart replied July 26, 2024

Quick, efficient, and helpful - that’s the name of the game.

- Rachel @ TxtCart