Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective SMS marketing solutions and exceptional customer service. It's praised for easy integration, acting as an extension of sales and customer service teams, and addressing cart abandonment issues. Merchants appreciate the clear insights, data analytics, and straightforward checkout process. The customer service is noted for its promptness and professionalism. The app's automated features and personalized texts are seen as beneficial for enhancing customer engagement, offering a high return on investment, and significantly improving conversion rates.

Edited March 19, 2024

Customer support are very good and professional. Amazing app! LOVE THIS APP!!

Carthan
United States
About 2 months using the app
TxtCart replied March 8, 2024

We greatly appreciate the positive review and testimony to our support and app success.

- Rachel from TxtCart

February 12, 2024

The customer service reps are very patient and friendly. I chatted with Sara and she helped answer my question very quickly. Well done!

DigitalsRW
United States
3 months using the app
TxtCart replied February 15, 2024

Glad to hear it! Let us know if we can be helpful to you in any other ways :)

- Sara from TxtCart

January 22, 2024

As a new business owner just starting out on Shopify, SMS cart recovery is a no-brainer, zero risk with unlimited upside. The free version of TxtCart provides the perfect solution. As my business grows I can't wait to implement SMS and MMS campaigns to drive more sales.

Dialed In Details
United States
13 days using the app
TxtCart replied January 24, 2024

We appreciate this feedback and review and look forward to growing with you and your business!

- Sara @ TxtCart

February 5, 2024

The support is great. Have not used it too much yet but the support is always there. Not outsourced, it's solid support. For $1 a month you would have to be a fool not to have this app recovering carts for you

Shop Cosmora
Canada
24 days using the app
TxtCart replied February 6, 2024

Appreciate the kind words very much!

- TxtCart Team

March 21, 2024

she was really helpful

AndySkinlux
United States
11 months using the app
TxtCart replied March 23, 2024

Thanks so much for the kind words, glad we could help resolve any issues you had swiftly.

- Sara @ TxtCart

February 23, 2024

good customer support, have yet to test

NOVA
United States
2 months using the app
TxtCart replied February 26, 2024

Appreciate the kind words!

- Sara from TxtCart

April 3, 2024

Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers

LOAF Cronulla
Australia
2 months using the app
TxtCart replied April 8, 2024

Thanks so much for the kind words about our SMS platform.

- Sara from TxtCart

April 25, 2024

Can't wait for this help turn them abandon carts into sales

DigitalDealHeaven
United Kingdom
12 days using the app
TxtCart replied April 29, 2024

We can't wait either! Hopefully you can update this to include the stats of your ACR efforts :)

- Sara from TxtCart

January 2, 2024

Was confused about the different plans but I talked to Sara on the customer support team and she was super nice and helped me with all the issues I was having. Highly recommend using this app and contacting their support team with any problems!

glareo
United States
About 2 months using the app
TxtCart replied January 3, 2024

So glad I could be of assistance! Can’t wait to help skyrocket those sales with SMS :)

- Sara from TxtCart

April 16, 2024

Excellent app to recover lossing sales.

Astrallure
United States
About 1 month using the app
TxtCart replied April 18, 2024

Amazing to hear how effective TxtCart SMS has been at recovering your abandoned checkouts via conversational text messaging!!

- TxtCart Team