Reviews (201)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through personalized SMS marketing and abandoned cart recovery. They appreciate its easy setup, seamless integration with Shopify, and AI-driven conversational SMS capabilities, especially effective for high-ticket items. The real-time analytics and adherence to SMS regulations are also valued. Merchants commend the responsive and professional customer support, which quickly resolves issues, enhancing their overall experience.

July 10, 2024

I do not recommend this app, without authorization from our store they upgraded the plan and started charging us with no notification. Our team realized this unexpected charge after getting the first invoice.

Merom
Australia
8 months using the app
TxtCart replied July 11, 2024

Hi Team :)

We appreciate you taking the time to share your feedback, and we're sorry to hear about this. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.

For context, we sent an email notifying all customers of this pricing change on their accounts over 30 days in advanced. Happy to offer you a refund of the $29.

November 12, 2024

Great service, thanks.

Simple Living Eco
United Kingdom
4 days using the app
TxtCart replied November 14, 2024

We appreciate your feedback/business! Let's crush BFCM!

- Juan @ TxtCart

June 20, 2024

TxtCart is a great app! Helps us maximize our sales from customers who have abandoned their checkouts, and if needing any help their support team is great as well!

Modira
United States
5 months using the app
TxtCart replied June 24, 2024

We appreciate your review and business. As always, don't hesitate to let us know how we can better service/support you and your business :)

- Rachel TxtCart

July 16, 2024

Great and super fast customer service!

Velorio
Finland
8 months using the app
TxtCart replied July 17, 2024

Glad you had such a good experience with the product and team. As always let us know if we can improve on anything or best help your next concern :)

- Sara @ TxtCart

October 2, 2024

I use this sms recovery app on all my stores. Super easy set up, starts recovering carts immediately without you having to do anything, AI features are awesome as well. Would highly recommend for brand new stores and existing brands

PlayVisionX
United States
3 minutes using the app
TxtCart replied October 9, 2024

Awesome to hear. Thanks for taking the time to leave some feedback, greatly appreciated :)

- TxtCart Team

October 3, 2024

TxtCart is awesome. Within the first month of using it it brought in over $10k in rev across all my stores. No point not to have this app downloaded it's easy to set up and brings in free money, definitely recommend.

LunivA
United States
3 minutes using the app
TxtCart replied October 9, 2024

WOW! Awesome review and we greatly appreciate your business.

- TxtCart Team

October 4, 2024

AMazing app and customer service

Belena
Portugal
1 day using the app
TxtCart replied October 9, 2024

So glad to hear how well TxtCart SMS is working for you! We got some sweet stuff launching soon as well :)

- TxtCart

October 16, 2024

The customer support is helpful. The App is appreciated.

The States
United Arab Emirates
2 days using the app
TxtCart replied October 17, 2024

Greatly appreciate your review and look forward to powering your SMS all Q4 and beyond!

- Juan @ TxtCart

October 23, 2024

great customer support

NueBasics
United States
3 days using the app
TxtCart replied October 25, 2024

Appreciate you taking the time to leave this review!!

- Roohul @ TxtCart

September 11, 2024

Good

Veldoro
United States
26 days using the app
TxtCart replied September 13, 2024

Very good to hear. Let us know if we can improve on anything overall!

- Ari from TxtCart