Reviews (3,370)
Unfortunately, we can’t recommend Klaviyo for several reasons. Basically, you constantly get the impression that their only goal is to push customers into a higher plan and keep them there.
1. Many fake profiles are created that inflate the plan count.
2. Deleting profiles is very cumbersome—you have to create a segment to do it.
3. Even then, the option to delete is still missing, and we can only suppress the profiles. If deletion is possible, the option is very well hidden.
4. Support isn’t helpful; they write long messages that don’t make sense and refer you to confusing FAQs. Or they end the conversation while you’re still in the middle of following their instructions.
5. Overall, we’ve tried multiple times over the past few months to resolve our issues across various stores, but we haven’t gotten anywhere. We’re still on a higher-tier plan and haven’t been able to delete any profiles.
Thank you for the detailed feedback. We're sorry to hear you've had ongoing trouble managing profiles and haven't felt supported. That's not the experience we strive for, and a member of our support team will be reaching out to you directly.
