Easify Custom Product Options
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (3,035)
SO BAD I ENDED UP MAKING MY OWN APP
The app doesn't show up, so I lost money on my orders as the options needed to be add-ons. i had to honour my customers. They never compensated but fixed the problem which is whatever HOWEVER
I ended my yearly plan, i paid for a full year but only used for 2 month. and i wasn't able to retrieve any of my data. I had written a help guide for my customers, which I now can't open to get the data, even tho it's my data. They give you no warning for access or that the access would end as soon as you cancel. I tried to get them to give me 1 day access or give me the data, and they have refused and want me to pay for the plan just so i can get the data, even tho i already paid for the rest of the year.
I ended up building my own variant app because I don't like how their app looks and trhey refused to give me the div to custom make it myself. every lil change they have to do for how it looks. t
Dear Serenity Art & Homes,
First of all, please accept our sincerest apologies. On behalf of my whole team, I'm truly sorry to hear about your experience, and I appreciate you taking the time to share your honest feedback.
Regarding the missing options, after reviewing your support history, we found that this only occurred with an order placed through the Shop App. As previously explained, Easify Product Options currently supports the Shopify Online Store sales channel, so options aren't available for orders placed through Shop App.
About your data, we understand your concern. While losing access after uninstalling an app is the standard behavior, your data was retrieved by our team upon request. If you still need it, simply reply to our support email and we'll be happy to prepare it for you.
Regarding the UI customization, we're sorry we couldn't meet your expectations. It wasn't that we were unwilling to help, we simply don't have a complete list of all HTML classes available to provide. Whenever possible, our team is always happy to assist merchants with custom styling requests directly.
We'd also like to clarify that we're always happy to review and process refund requests when merchants reach out to us. We completely understand that every app won't be the right fit for every business. If you still have any concerns about your subscription, refund, or data, please reply to my email and we'll do my best to help.
Thank you again for your feedback. We truly appreciate it and hope to have the opportunity to make things right.
