Zipchat AI Chatbot & Live Chat

Zipchat AI Chatbot & Live Chat

Reviews (208)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
All reviews
July 15, 2026

We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website.

The setup was smooth, communication was prompt, and it's clear the team genuinely wants to make sure everything works well before going live.

Based on our experience so far, I would definitely recommend ZipChat to anyone looking for an AI chat solution for their Shopify store. Great support and a very positive onboarding experience!

Casa Di Luce
Canada
19 days using the app
ZIPCHAT INC replied October 12, 2026

Thank you so much for this! It was a real pleasure getting to know your business and working through all those rules and edge cases together. Every store has its own quirks, and getting them right before going live is what makes the chatbot actually useful from day one. Really happy the onboarding felt smooth, and we're always here if anything needs tweaking along the way!