Reviews (5,049)
I have had non-stop trouble with Google Merchant. I have a very long-running YT channel (16 years) and 5 major websites. I loaded every possible disclaimer, return policy, and anything else Google demanded. It worked fine for a while and then...poof. Gone. "Your Google Merchant account is suspended for TOS..." So I dig around, add more return policies etc in every website possible. It works for a few weeks and then...poof. 60+ hours wasted. I decided to terminate my Google Merchant account. What a waste of time. But wait...there's more. To top it off, Google now says my Google Ads account is suspended because my Google Merchant (GM) account is suspended. I jump through hoops to tell Google that I deleted my GM account. My Google Ads account is re-instated...for about 3 weeks. Then the bot says "Suspended..." So I do this absurd cycle for 6 freakin months. Google cannot/will not fix this. They won't tell me EXACTLY what is wrong with my GM account. So, in the end, I gave this a "Google is a horrible, negligent business 'partner'" rating. Endless emails to Google are responded with robot/AI responses. If there's a human behind it, it's impossible to tell. "Just look at our TOS and comply...." Lol. I've seen $20M businesses have their GM accounts suspended with the same problems. FYI - I run multiple businesses, YT channels, etc. and this was by far the worst experience. Hope it works better for you, YMMV, best of luck.
