Appstle℠ Subscriptions App
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Reviews (8,397)
I love the functionality of Appstle, but I recently reached a threshold for my free account, and was immediately prevented from accessing my subscribers list, unless I upgraded. I struggle to see how this is acceptable practice. I understand that they need to make money but to deny access to existing subscribers and demanding money is blackmail. Surely a more reasonable way is just restrict the amount of subscribers, so no new subscribers can sign up until that threshold has been upgraded. It’s a shame as I was planning on taking out a paid plan. I won’t be doing that now.
Dear Merchant,
This is Ria, the co-founder of Appstle.
There seems to have been a misunderstanding and I’d like to clarify it. While exceeding the plan threshold restricts access to merchant dashboard, it DOES NOT affect your subscription business. Your existing subscriptions, renewals, customer portal access, and new sign ups (i.e) new subscription purchases continue as normal. At no point is your current revenue or revenue growth hindered. In fact, we continue to support it.
The Free plan is designed to support merchants as they grow, with its limits and policies clearly outlined on our Shopify App Store listing, pricing page, and website.
Looks like our manager had reached out to you to help you as well, during your conversation with our Engineer.
Please feel free to reach out to me anytime at ria@appstle.com if you have any further questions.
