Shop

Shop has a strict policy that removes you from Shop when you get one chargeback. However, we only get the one random, semi-annual chargeback FROM THEIR CUSTOMERS! They have the most fraudulent customers. The last one requested a refund as soon as they received a shipped confirmation, before delivery. Then, when they returned it, the customer submitted a chargeback 2 days before USPS delivered it! Of course when the bank looks at it, they just see a refund due. The bank doesn't care that you can't process it as normal because of the only option is to accept the chargeback & fee. The customer would've received a refund anyway but made us get a chargeback fee. The Shop's customers will change their mind right after purchasing and become shocked that your business is set up to actually compete orders not somehow disrupt carriers who have millions of parcels and stop the delivery of one thing they voluntary went online and purchased. Shop punishes your business for shady customers who only find your store through their app. Out of all the sales channels we use. The rare chargeback is always a Shop' customer.