Reviews (705)

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
All reviews
August 21, 2026

Great tool for our customer service team! Always updated, clear, user-friendly and connected to our other internal tools.
Our dedicated account CSM (Maca!) never leaves us alone, we have periodical scheduled meeting to see how it's going and to understand how we can escalate even more using their new features.
Very satisfied about the tool and the service!

Bears with Benefits Italia
Germany
Over 3 years using the app
Gorgias Inc. replied August 24, 2026

Thank you for sharing such great feedback!

We’re so pleased to hear that Gorgias feels intuitive and well-connected with the tools your team relies on, and that our latest features continue to bring new opportunities to improve your customer service operations.

A special thank you for the shoutout to Maca! We love hearing that your regular conversations together are helping you discover new ways to get even more value from Gorgias.

We truly appreciate your trust in both our platform and our team. Thank you for being part of Gorgias!