Reviews (705)
Overall rating
4.3
August 25, 2026
Gorgias USED to have great customer support. We've used for 7+ years and unfortunately, their app/tech support has gone steadily downhill. Most recent issue took 3+ months to resolve, negatively impacted customer experience and resulted in the loss of a good number of repeat customers. It's become a weak link in our current Shopify tech stack.
Enviroscent.com
United States
Almost 7 years using the app
Gorgias Inc. replied
September 3, 2026
Hi Enviroscent team! We really appreciate your journey with Gorgias, and we're sorry this issue took so long to resolve! We know the impact it had on your team and customers. While the root cause ultimately sat outside our support scope, your feedback on resolution time is fair and helps us improve. Thank you for sharing! 🙏🏼
