Subi Subscriptions App
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Reviews (929)
Escalated a customer portal issue and Aaron had it solved the same day. We had a subscriber who could not find where to manage her subscription, and when we dug into the setup we found a few things
that needed changing. Aaron helped us sort it out and unlocked the embedded portal for us on the spot, no back and forth
The app itself does what we need. Customers can now skip, pause,
reschedule and cancel from inside their own account, and the renewal
reminders mean nobody gets charged by surprise anymore. Setup took
some configuration to get right, but the settings we needed were all
there once we knew where to look.
What made the difference here was the support. Aaron, specifically.
Getting a real answer the same day from someone who actually fixes
the thing is rare.
Hi Denisse, thanks for writing this one out in full. Aaron unlocking the embedded portal the same day, with no back and forth, is how it should go, and I'm glad that is what you got. Your note on setup is fair. You should not have to already know where to look, and that part is on us. Two years in, that is the feedback worth having.
Koorosh, Subi cofounder