Reviews (412)
We raised our customisation requests on 26 August. We followed up repeatedly on 1, 2, 4 and 9 September, and today is 18 September — still no proper resolution or actionable update.
We clearly explained multiple times that we are not developers and asked for either the exact code + placement or for the team to implement the changes on our store. Instead, we kept receiving generic responses like “we’re checking” and “we’ll get back to you ASAP.”
It has now been over three weeks of chasing the same basic requests.
If something isn't possible, simply say so. But leaving customers waiting for weeks without an actual update is extremely frustrating and unacceptable.
Very disappointing customer support experience.
You're right, and we're sorry. You told us clearly that you're not developers and asked us to either give you exact code and placement or make the changes for you. We did neither. Three weeks of "we're checking" is not a real answer, and repeatedly following up should never have been your job.
We've reached out to you directly. Our team is ready to go into the store and implement the layout, typography, padding and header changes ourselves, not hand you documentation and hope for the best.
We've also changed how we handle customisation requests so they can't sit in limbo like this again: if something isn't possible, you'll hear that plainly instead of waiting.
