B: WhatsApp, Voice, SMS & Chat

Good option for WhatsApp CRM marketing, especially the abandoned cart/checkout automations.

Areas to improve

Templates - give ability to filter and delete templates. If you created a wrong template by mistake, it remains there in your view

Whatsapp Support Inbox - Filters should have the ability to mass resolve all conversations matching a filter. Currently you can only resolve conversations which are visible in the current view (usually max 25).

The AI chatbot generally works well, but if left to it's own devices, it hallucinates. You have to provide a thorough set of FAQs and ask the team to program it to stick to that only.