Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Install

Reviews (897)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
    775
  • 6% of ratings are 4 stars
    57
  • 2% of ratings are 3 stars
    15
  • 1% of ratings are 2 stars
    7
  • 5% of ratings are 1 stars
    43
All reviews
September 25, 2026

Really choppy and hard to just watch the video straight through. Whatever the new user face is or the user interface is, it's pretty terrible.

Oldis Road
United States
Over 4 years using the app
Lucky Orange LLC replied September 29, 2026

Thank you for sharing your feedback. We aim to deliver smooth, reliable session recordings, and we are sorry to hear your experience didn't meet that standard.

Because we hadn't received a support request prior to this review—and haven't seen similar reports from other users—we want to make sure we investigate what happened in your specific environment right away. As soon as we saw your feedback, our team reached out directly to request store access so we could troubleshoot.

While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at support@luckyorange.com so we can get to work resolving this immediately.

Regards - Will from Lucky Orange