Reviews (658)
Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention.
Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees
Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account.
Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026.
Key Issues & Statistics (Verified from Account Ledger Data):
Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80).
Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit.
Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items:
168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92
29 Fastrr integration deductions: -₹972.67
64 WhatsApp communication charges: -₹377.60
30 Delivery Boost & Brand Boost charges: -₹249.77
8 Payment Convenience fees: -₹103.60
The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.
