Shiprocket: eCommerce Shipping

I’ve had a very bad experience with Shiprocket. They lost parcels, failed to take accountability, and refused to reimburse the parcel value despite claiming that shipments are secure.

I strongly recommend sellers think twice before using Shiprocket or similar shipping aggregators. Instead, contact Delhivery or Blue Dart directly. They offer proper dashboards, and you may get shipping rates at nearly half the cost, along with more reliable service and better accountability.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE.

Shiprocket, seriously, how long are you going to keep doing this?

You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle.

My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution.

And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk.

Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures.

A shipping platform is useless if the shipment isn't even picked up.

And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all.

I would NOT recommend Shiprocket based on my experience.

Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into.

Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything.

Extremely disappointed. Extremely frustrated. Would not recommend.

**Think twice before trusting Shiprocket with your business shipments.**

Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups.

We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update.

Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.”

Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments.

This is not how a logistics partner should treat merchants.

**Extremely disappointed.**

1. 40% parcels face FAKE DELIVERY ATTEMPTS
2. 20% parcels are RTO'ed without any delivery attempt
3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them
4. Charges premium rates for bullshit services
5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers.

The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly.

What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers.

I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars.

Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care.

Also, read all the 5 star reviews... they're all FAKE.

PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

I hate this app.

I purchased the Business Plan on July 16, 2026, but unfortunately, it has not been helpful.

The charges are very high, and there is a significant difference between the advertised rate card and the actual prices I was charged. I expected better pricing and additional benefits with the Business Plan, but I haven't received any meaningful support or reduced shipping rates.

Overall, I am disappointed with the value of this plan and do not feel it justifies its cost.

********************************************

Updating my review to 3.8 stars.

Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication.

For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns are resolved, I’ll be happy to update my rating further.

**************

The app's customer support is good and responsive. However, the shipping charges are extremely high. They are taking both forward and reverse shipping charges on all shipments. We have delivered approximately 18 orders, and Shiprocket has charged both forward and return shipping charges on every shipment.

Additionally, there is a very wrong discrepancy policy with Shiprocket and its courier partners. They are charging around ₹200 for shipping as well as ₹359 for discrepancy charges. Our product selling price was only ₹599, but Shiprocket took nearly ₹560 in total charges.

Another major issue is that 2 of our products were lost by Shiprocket/courier partners during transit. For the lost products, they refunded only around 40% of the selling price, and that too was credited to the Shiprocket wallet instead of our bank account.

We cannot properly use or withdraw the wallet balance because discrepancy charges continuously make the wallet balance negative. Whenever any refund or compensation amount is credited, it gets adjusted against the negative balance instead of being paid to us. They recover the negative amount first and then credit the remaining balance.

Overall, there are too many charges, unfair discrepancy penalties, poor compensation for lost shipments, and non-transparent wallet settlement practices.

Based on our experience, we do not recommend this app. Sellers should carefully review all shipping charges, discrepancy policies, and compensation terms before using this platform.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS.

This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions.

My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller.

And that's the biggest problem.

A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation.

To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform.

Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems.

How many times does a seller have to chase a shipping company just to get a shipment picked up?

Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues.

I personally DO NOT RECOMMEND SHIPROCKET based on my experience.

If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into.

This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues.

Extremely disappointed. Poor experience. Would not recommend.

### UPDATE — 31 OCTOBER 2026: SHIPROCKET IS EVEN WORSE THAN I THOUGHT!

SHIPROCKET HAS TIME TO CALL ME 5 TIMES A DAY TO CHANGE MY NEGATIVE REVIEW, BUT THEY DON'T HAVE TIME TO PICK UP MY ORDERS!

Seriously, what kind of company operates like this?

Ever since I posted my negative review, Shiprocket representatives have been calling me repeatedly, sometimes **5 TIMES IN A SINGLE DAY**, asking me to change my negative review to a positive one.

But here's the reality.

I scheduled pickups for 4 orders, and NOT A SINGLE PICKUP WAS COMPLETED. I LOST 4 CUSTOMERS BECAUSE OF SHIPROCKET!

Despite repeated promises and assurances from their team, their delivery partners simply did not show up. The same thing happened again yesterday.

And who suffers? THE SELLER. NOT SHIPROCKET.

I had already recharged my Shiprocket wallet with my own money, trusting them to provide the services they advertise. But their pickup agents don't arrive, orders remain pending, customers get frustrated, and eventually customers cancel their orders.

AND HERE COMES THE MOST RIDICULOUS PART!

When customers cancel their orders because of SHIPROCKET'S OWN PICKUP FAILURES AND DELAYS, instead of compensating sellers for the losses, SHIPROCKET ACTUALLY CHARGES US MONEY!

Just imagine that.

- Their pickup agent doesn't arrive.
- Their support team makes promises that aren't fulfilled.
- The customer gets frustrated and cancels the order.
- The seller loses the customer, the sale, and their reputation.
- AND SHIPROCKET STILL DEDUCTS MONEY FROM THE SELLER!

What exactly are we paying for?

If Shiprocket put even half the effort into completing pickups that they put into convincing unhappy customers to change their reviews, sellers wouldn't be facing these problems.

5 CALLS A DAY TO CHANGE A REVIEW. ZERO ACCOUNTABILITY FOR FAILED PICKUPS.

And let me say something to every new business owner, D2C founder, and Shopify seller:

BE VERY CAREFUL. A SHIPPING PARTNER LIKE THIS CAN DESTROY A SMALL OR NEW BUSINESS BEFORE IT EVEN GETS STARTED.

For a large company, four orders might mean nothing. But for a small business, four lost customers mean lost revenue, wasted advertising expenses, damaged customer trust, and potential repeat business gone forever.

We work hard to acquire every customer. We spend money on marketing, build our websites, manage inventory, and earn customer trust. And then an unreliable logistics partner can ruin everything simply by failing to perform the most basic task — PICKING UP AN ORDER!

TO SHIPROCKET MANAGEMENT:

Stop calling me to improve your ratings. Start improving your actual services.

I don't need five follow-up calls asking me to change my review. I need my shipments picked up on time, proper accountability, refunds of unjustified charges, and compensation for losses caused by your service failures.

MY REVIEW WILL NOT CHANGE JUST BECAUSE YOUR TEAM KEEPS CALLING ME. IT WILL CHANGE ONLY WHEN YOUR SERVICE ACTUALLY IMPROVES.

To every seller reading this: Please don't blindly trust the promises made during onboarding. My experience has been that once your wallet is recharged and orders are scheduled, you're left chasing pickups while your business suffers.

FOUR ORDERS. FOUR CUSTOMERS LOST. REPEATED BROKEN PROMISES. WALLET MONEY ALREADY PAID. ADDITIONAL CHARGES DESPITE THEIR OWN SERVICE FAILURES.

This has been my actual experience.

I STRONGLY DO NOT RECOMMEND SHIPROCKET.

And Shopify, please take complaints like these seriously. Your merchants deserve logistics partners who support their businesses, not ones that create more problems for them.

SHIPROCKET, STOP CHASING POSITIVE REVIEWS. START DELIVERING THE SERVICE SELLERS HAVE ALREADY PAID FOR.

Good Customer Support Team, quick responses and fast resolution of issues.