Reviews (699)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies shipping and order management. They value the real-time tracking, extensive courier network, competitive rates, and timely deliveries. Features like label generation and automated courier selection are particularly beneficial. Responsive customer service and personalized support from account managers are also highlighted, contributing to enhanced operational efficiency and customer satisfaction.

February 4, 2026

As a retail saree business owner handling online orders, Shiprocket has helped us streamline dispatch and improve customer confidence. Tracking and automated updates reduce follow-ups, and in our case the backend support team was responsive and helpful. Overall, a reliable logistics partner for scaling a saree business beyond local deliveries.

Ashima
India
Over 5 years using the app
January 28, 2026

Our experience using Shiprocket for our Shopify store has been excellent. Their pickup scheduling is reliable, and delivery coordination across various locations is handled efficiently. The courier team ensures timely pickups and smooth handover of packages, which helps us maintain on-time deliveries.
Whenever we encounter any issues, our Shiprocket account manager, Ramprasad, is there to assist us and ensures that the problem is resolved. This makes our overall experience of having Shiprocket as our logistics partner even better.

SanskrutiHomes
India
Over 5 years using the app
January 27, 2026

Good experience with Shiprocket.The platform is easy to use and shipping operations are too smooth. Siddharth Rathore (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

The Trost
India
Almost 5 years using the app
February 2, 2026

We have had an excellent experience with the Shiprocket team. The platform is very easy to use and offers seamless integration across all channels. The operations are fast, efficient, and prompt.

Sachin Amalkar has been highly professional, quick to respond, and extremely supportive whenever assistance was required.

PRAKRUTHI PURE AYURVEDH
India
Over 4 years using the app
January 28, 2026

I would like to share my positive experience with Shiprocket so far. The platform has been smooth, reliable, and extremely user-friendly, making order management and shipping processes seamless.

What truly stands out is the excellent support. Siddharth, our point of contact, has been consistently responsive, knowledgeable, and quick to resolve any queries, which has made a significant difference.

Overall, Shiprocket has proven to be a great shipping partner with strong customer support. I would highly recommend the platform.

MARS Cosmetics
India
Over 4 years using the app
February 2, 2026

Using Shiprocket has simplified our entire dispatch process. From courier selection to real-time tracking and COD remittance, everything is well-structured. The app is user-friendly and saves a lot of operational time. Really appreciate the Shiprocket support team. They are quick to respond, understand the issue well, and ensure proper follow-up until resolution.

HAY!
India
Over 3 years using the app
February 3, 2026

We have been using Shiprocket for a long time, and it has made deliveries much easier for us. There were a few communication issues earlier, but they were resolved once the team looked into it. Overall, Shiprocket is a dependable partner for deliveries.

ANATINA
India
Over 3 years using the app
January 21, 2026

We’ve had a good experience using Shiprocket for our Shopify store. Their pickup scheduling is reliable, and delivery coordination is handled efficiently across locations. The team ensures timely pickups and smooth handovers to couriers, which helps us maintain consistent dispatch timelines. Overall, Shiprocket has been a dependable logistics partner for managing our order fulfillment and deliveries.

BoxUp Luxury Gifting
India
Over 3 years using the app
January 30, 2026

We have been using Shiprocket as our logistics service provider for our brand, and overall the experience has been smooth and reliable. The platform is easy to use, offers multiple courier options, and helps us manage shipments efficiently across different locations. Order tracking, pickup scheduling, and COD remittance are well-structured and transparent. Their wide courier network has helped us reach customers faster and at competitive rates. Customer support is responsive in most cases and helps resolve issues promptly. Shiprocket has definitely streamlined our logistics operations and added value to our delivery process.

Prosharx
India
About 3 years using the app
February 2, 2026

We run a high-volume Shopify store and Shiprocket has been useful for improving serviceability and courier options beyond a single partner. The app integrates well with Shopify, order sync is reliable, and shipping operations are faster with centralized tracking and billing. Account support has been responsive, and escalation via panel and email works well. Recommended for D2C brands that ship across India.

Posterized
India
Over 2 years using the app