If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers.

Unethical customer serivce.
-> Tickets are automatically closed without resolution.
-> Customer care executive has no new information apart from repeating what you see in your dashboard.
-> Service request are not noted down. Executives have no idea about the request, neither are the seller/customer remarks noted down. 50% of the deliveries delayed when suggested shipping methods are used.
Prices are higher than competitors. DO NOT expect any kind of support from shiprocket. They have only automated mails and a rote reply of "will be done in 24 hours" Worst part, all tickets close automatically in 24 hours even if the issue is not resolved. Before you "wonder what went wrong" and ask us to mail at "shopify@shiprocket.com" here are the ticket numbers to look back which were supposed to be done in 24 Hours. #1503296 - 3 Days Pending
#1507424 - 2 Days Pending #1513720 - 7 Days pending

worst app ever try to use, even not able to login after multiple attempts.
ask mobile number and otp multiple times. totally waste of time

I'm using shiprocket since 4 months, Their service and customer followup is good. They are providing courier services at cheapest rates online!!

I click on Add App and then I am taken to Shiprocket homepage, nothing happens after that. I have already created a Shiprocket account. *** UPDATE *** Automatically adding the app doesn't work. First create a Shiprocket account, by going to their site. Then follow steps as mentioned here: https://support.shiprocket.in/support/solutions/articles/43000326273-how-do-i-integrate-shopify-as-a-channel-with-shiprocket-

app is working and helping absolutely perfectly with an addition of the relationship manager mr sanchit

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Best shipping solution for eCommerce business! customer service now improved! keep it up shiprocket.

been so comfortable using the ship rocket so far. have been shipping more than 1000 shipments in a month and Mr. Vikalp Gupta is helping out in always to get things done easily. Really appreciate and the back end system of ship rocket is really wonderful and ease.

last month almost we have lost our 5 shipment cost somewhere around 30k but they just refund maximum 5k amount and our product cost is arounf 14k each.... please be aware if you are using ship rocket bec nowadays only fraud happening with the supplier ... Shiprocket we are using from last 3+ years and our experiance was good but from last 1 year they are crazy ... so many issue we are facing 1. Shipment never ever get delivered on time
2. always fake updates from NDR shipment
3. Shipment lost issue more than 5 shipments within a month from