Overall rating
Counts per rating level
  • 63% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 25% of ratings are 1 stars
Edited May 23, 2023

(last review with 4 star) Update after 24 hours: Got call from Shiprocket team through out the day, helped me out with my queries and then with few settings understanding the API is exchanging information. Again would like to appreciate Mr. Shaan over here for handling my problems diligently. Rating updated 4 Star.

(Second review with 1 star after frustrating experience with API) Updated after 1 hour waiting for orders to sync: Mr. Shaan has informed that he will follow-up after 30 mins and there will be orders seen on dashboard. No call, No Sync, No Option to follow-up from my end with support team.
Such a waste of time. If shiprocket is checking this review, i anticipate a call back.

(First Review with 4 Star)The support function is quite proactive and helpful to run me thorough the shiprocket portal. Mr. Shaan from shiprocket has hold on total portal section and he guided me through the necessary settings in jiffy.

Bright Organik
11 days using the app
Edited February 22, 2023

I recently started using Shiprocket for my Shopify store, and I must say that I'm thoroughly impressed with the service they offer. It's extremely easy to integrate Shiprocket with my store, and the shipping rates are highly competitive.

One of the things that sets Shiprocket apart is their exceptional customer service. My account manager, Prakash, has been incredibly supportive and always goes above and beyond to help me out. It's rare to find such dedicated and friendly service in the shipping industry, so I really appreciate the extra effort.

In terms of shipping, Shiprocket has been highly reliable and efficient. I've had no issues with delivery times, and the tracking information is always accurate and up-to-date. The fact that they have tie-ups with multiple courier partners makes it even more convenient to choose the best option for my shipments.

Overall, I highly recommend Shiprocket to anyone looking for a reliable and efficient shipping solution. Their integration with Shopify is seamless, their rates are highly competitive, and their customer service is exceptional. Prakash and the rest of the team have definitely won me over as a loyal customer.

5 months using the app
Shiprocket - Shipping in India replied November 29, 2022

Hello! We would like to inform you that the shared Bank details over the mail are successfully verified and approved from our end. If you face any issues, kindly share the error screenshot with us at escalation@shiprocket.com so that we can check and try to resolve the issue at the earliest. - MB

March 7, 2023

Shiprocket is very useful for people running online businesses. Although the app can definitely have some more improvements to make,I find that the Shiprocket team has been very active in taking feedbacks and eager to make improvements which is a good thing. Thank you Shiprocket

QT queue
Over 1 year using the app
June 23, 2023

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track.
but this problem might've done faster so yeah i little more speed would be appreciated.

3 months using the app
February 24, 2023

A very professional and organized Company to manage the backbone of any Ecom business. A complete automated solution helps in fast deliveries and easy tracking
The support team is able and invested equally in your business

Many partners for domestic shipments help. i hope you guys onboard more international partners sooner

For Sarees
Over 2 years using the app
July 8, 2023

Yashika patiently worked with me and walked me step by step with the integration. Hopefully, all is well with my Shopify store, and hope to have my business up and running soon.

2 months using the app
March 5, 2023

Your customer support team has been highly responsive and helpful, providing timely assistance whenever I've needed it. The integration with multiple marketplaces and e-commerce platforms has made my life so much easier, and I truly appreciate the level of convenience and flexibility your platform provides.

Overall, I am extremely satisfied with the services provided by Shiprocket and would highly recommend it to anyone looking for a reliable and efficient shipping solution. Thank you for your outstanding work!

3 months using the app
February 27, 2023

My experience has been great so far. The customer service is approachable and tries their best to solve the issue. Not even a single issue goes unnoticed, they always call after you have created a ticket.

Anahita Chikan Kari
3 months using the app
March 5, 2023

Shiprocket makes shipping very easy and affordable. It is the best platform where sellers can reach their customers all over India.

Shahi Feast
About 1 year using the app
February 22, 2023

I have been using Ship Rocket for my business for the past several months, and I must say, I am extremely impressed with this logistics software app. It has made shipping and order fulfilment so much easier and more efficient for me. The interface is user-friendly, and the features are extensive, allowing me to manage my shipments, track deliveries, and automate several processes.
The customer support is also top-notch - they are always prompt, helpful, and quick to resolve any issues that I face. especially Mr Naveen Singh my key account manager, who has been a blessing as we never have to worry about anything related to logistics as he goes above and beyond in resolving any issues that we face
Overall, Ship Rocket has been an absolute game-changer for my business, and I highly recommend it to anyone looking for a reliable and efficient logistics solution

Kart Bees
Over 1 year using the app