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Reviews (3,922)
I signed up for this app, and before it could load, we got an account suspension notice. When I contacted support, the rep said it was for "adult products". We're a family-friendly comics and games store with after school programs, so I was confused. They then cited a mature graphic novel by an award-winning creator, and refused to budge. This seems like a company with serious free speech issues, and likely an over-dependence on AI.
Hi there, thank you for taking the time to share your experience, and we’re sorry it was a frustrating one.
To clarify for you and for other merchants reading this: Notify Me! doesn’t support stores that sell sexually explicit products, including explicit media. This is set out in Section 6 of our Terms of Service, which is publicly available on our website and agreed to at install. Our automated review flagged a few products in your catalog, and a member of our team then reviewed your store by hand before any decision was made. We apply this policy the same way to every store, regardless of how much of the catalog those products make up.
This isn’t a judgment of your store, your customers, or the books you choose to carry. Notify Me! sends emails and SMS messages on behalf of thousands of stores, and email providers and SMS carriers have strict rules about adult content. Following those rules keeps our sending reputation healthy, so every merchant’s messages keep reaching their customers’ inboxes and phones without disruption.
We understand this isn’t the outcome you hoped for. Your trial ended without any charge, and if you’d like to talk it through, our team is always reachable at support@notify-me.io.
