Subi Subscriptions & Loyalty

Subi Subscriptions & Loyalty

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Reviews (928)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    872
  • 4% of ratings are 4 stars
    35
  • 1% of ratings are 3 stars
    6
  • 1% of ratings are 2 stars
    7
  • 1% of ratings are 1 stars
    8
All reviews
October 19, 2026

I just had an excellent encounter with their customer service live chat. They helped me diagnose and fix the issue.

Docking a star because the control I needed was hidden behind a paywall lock. And it wasn't actually a feature. It was a setting that allowed a customer to delay billing on an annual plan for two years, meaning he'd have been sitting on a free annual membership.

This should be in the general settings and not seen as an upgrade. Otherwise, this app has been stellar for my client.

BeWell Health
United States
5 months using the app
Subi (formerly Subify) replied October 20, 2026

Thanks for this, and for saying exactly why you docked a star. A customer pushing an annual charge two years out is real money, so I'm relieved the live chat found the cause and helped you fix it. Your point about where that setting belongs is a fair one, and it's now with the team that decides what each plan includes.

Koorosh, Subi cofounder