AfterShip Order Tracking

We're a sizeable D2C brand selling globally across 36 markets. Been on AfterShip for tracking for 4+ years. Hands down one of the worst vendor relationships we've had.

BILLING TRAPS
We started on a smaller tier when the business was smaller. As we scaled, AfterShip quietly racked up ~$30k in overage charges over the years. Nobody from their team ever reached out — no flag, no plan change suggestion, nothing. Their billing runs on their own platform, not through Shopify, so unless you're manually auditing their invoices you won't even notice. Any decent vendor would proactively right-size your account. AfterShip just kept collecting.

SUPER SALES PITCHY - ALWAYS TRING TO UPSELL INSTEAD OF HELPING
To give you an idea of how bad their after sales service is after we upgraded to their Pro tier to avoid the overages ($5-7k/year), we asked for a proper technical audit — someone to review our setup, QA our config, make sure we're using the high-ROI features. Instead we got a 1.5 hour pitch for their returns product and even higher tiers. When we asked for an actual technical call, they said we'd need to upgrade again to get that level of support. We've spent $40k+ with this company and they won't even help us use the product properly.

BOTTOM LINE
AfterShip treats growing brands as cash cows, not partners.We are in the process of switching away and exploring ParcelWILL, TrackingMore, or LateShipment.com. I recommend checking these 3 (our research landed us here) for better pricing transparency, comparable carrier coverage, and you won't get nickel-and-dimed with hidden overages for years on end.

Save yourself a very expensive lesson.