Yotpo: Loyalty Rewards Program

This is my first time working with any rewards app and this is still the worst experience I've had. None of the fields, even to submit a ticket, are clickable. I click on them and nothing happens. I type and nothing happens. I can't change the coupon rewards for referrals OR newsletter pop-ups. Creating new coupons to be redeemed upon completing a campaign has the same problem. NONE OF YOUR FIELDS OF TEXT ARE EDITABLE. NOTHING IS FOUND IN GOOGLE WHEN I SEARCH FOR HELP. I CAN'T EVEN SUBMIT A HELP TICKET. This is the worst experience I've ever had with an app. If I could rate it zero stars I would happily.