Reviews (268)
Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.
I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.