Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,611)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    1.5K
  • 3% of ratings are 4 stars
    54
  • 1% of ratings are 3 stars
    9
  • 1% of ratings are 2 stars
    9
  • 3% of ratings are 1 stars
    42
All reviews
Edited April 28, 2020

Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time

4everKeepsakes
United States
8 days using the app
Zapiet replied April 29, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi 4everKeepsakes,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet