AfterShip Returns & Exchanges

This app is better than I originally anticipated. I found the Technical support was brilliant (if you get Aditya he really knows what hes on about!).

It allows you to set conditions to make your workflow more flexible e.g.
1) You can refund the item only i.e. no refund of the initial shipment charges ($10 t-shirt + $5 shipping = $14. The customer only receives $10 refund),
2) Set up a full refund for USA customers and partial for UK customers via Return Methods >Add new zone
3) You can also set up where sales items are not returnable via Eligibility rules > Ineligible product tags
1) It does not support a scenario where a sale item is being refunded (which only store credit can be issued back in my policy). If the customer request a refund in the method of payment back on original card. You will need to reject the refund and ask them to re-raise it with the store credit option - which is not a great user experience

Considering this is all on the basic plan, it gives me what I need as a startup & helps my interface look professional.

The only condition I found I was unable to set is where sales items only being returnable for store credit. For this you need to be on a Shopify Plus/Premium account.