Zendesk

Zendesk

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Reviews (84)

Overall rating
3.4
Counts per rating level
  • 40% of ratings are 5 stars
    34
  • 23% of ratings are 4 stars
    19
  • 5% of ratings are 3 stars
    4
  • 4% of ratings are 2 stars
    3
  • 29% of ratings are 1 stars
    24
All reviews
July 20, 2020

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Figured'Art
France
3 months using the app
Zendesk replied July 20, 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.

Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify

David