Zendesk

Zendesk

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Reviews (84)

Overall rating
3.4
Counts per rating level
  • 40% of ratings are 5 stars
    34
  • 23% of ratings are 4 stars
    19
  • 5% of ratings are 3 stars
    4
  • 4% of ratings are 2 stars
    3
  • 29% of ratings are 1 stars
    24
All reviews
August 6, 2020

I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks

Chipotle Goods
United States
Over 1 year using the app
Zendesk replied August 9, 2020

Hi Chipotle Good,

Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing support@zendesk.com and I'll keep an eye out for your ticket.

In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps.

Here's a link to sign up to the EAP:
https://support.zendesk.com/hc/en-us/community/posts/360038589674-What-is-the-new-Shopify-integration-and-how-do-I-sign-up-

Thanks,

David