Reviews (3,139)
Worst support service I've encountered yet - 2nd day after installing the app and we received several customer complaints that products were showing in stock for individual purchase, but showing "sold out" when trying to sign up for subscription. We researched the apps help center and came across the topic clearly listing this tends to happen frequently. Why is the checkout showing products are out of stock when they are in stock? This is normally a tell-tale sign that your cart is misdirecting to the Shopify checkout. If this occurs, please reach out to the ReCharge support team. We tried to reach out to the support team several times to resolve the issue and have had zero success - a day and a half later someone finally responded, but was so quick to brush it off like the app was working properly and responded with: "However it is very strange - I cannot recreate this!" After sending in several screenshots the contact finally replied with: "I was able to recreate this - thank you! I'm going to escalate this to my Tier 2 team, who will be able to dig into this a bit more." It has been two days and we still have not heard back. Our customers were excited for this feature, but unfortunately we cant get it to work.
