Globo Product Options, Variant

The issue was finally resolved, but the process was stressful.

I have been using Globo for several years. After encountering an issue, I was asked to uninstall the old version and reinstall the new one. Unfortunately, this left my existing configurations unavailable and affected my website for about three days.

However, I want to update my review because Globo's development team ultimately intervened and successfully restored all 192 of my existing option sets, which I greatly appreciate.

I am therefore grateful that the problem was eventually resolved and that my years of configurations were recovered.

My main criticism remains the migration process and communication: a long-standing customer should not be asked to uninstall an existing setup without ensuring that the migration and technical support are immediately ready.

Thank you to the development team for finally resolving the issue. I hope future migrations will be handled more smoothly.