Zendesk

Zendesk

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Reviews (84)

Overall rating
3.4
Counts per rating level
  • 40% of ratings are 5 stars
    34
  • 23% of ratings are 4 stars
    19
  • 5% of ratings are 3 stars
    4
  • 4% of ratings are 2 stars
    3
  • 29% of ratings are 1 stars
    24
All reviews
April 6, 2021

We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.

Western Rise
United States
Almost 5 years using the app
Zendesk replied April 9, 2021

Hi Western Rise,

We're really sorry to hear about your experience and have had to cancel.

I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.

Thanks,

David