Zendesk

Zendesk

Install

Reviews (84)

Overall rating
3.4
Counts per rating level
  • 40% of ratings are 5 stars
    34
  • 23% of ratings are 4 stars
    19
  • 5% of ratings are 3 stars
    4
  • 4% of ratings are 2 stars
    3
  • 29% of ratings are 1 stars
    24
All reviews
April 14, 2021

This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.

iKids
South Africa
12 months using the app
Zendesk replied April 16, 2021

Hi iKids,

Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all of our new Zendesk Suite plans, but our legacy plans do require a plan type of Support Teams or above in order to access the Marketplace.

I will follow up with your account team to discuss options in ensuring you have a plan that has access to this integration.

Thank you!